I will confess to being like the majority of the attendees that have already filled out the pre-conference survey - the performance activity I have the least experience with is Citizen Engagement. And yet, my own research on performance reporting shows that it is the weakest area of reporting by a large margin (using GASB's 16 criteria).
The Sloan Foundation has promoted this area with numerous grants. The name/group that I am most aware of is Barbara Cohn Berman and the National Center for Civic Involvement. A copy of her presentation from the PPMRN conference in November of 2007 provides a rich description of what she has found in her research. http://ppmrn.rutgers.edu/GeneralContent.aspx?Id=18&PId=9pingli@!&PId=9
